ABOUT THE BOOK
内容简介
This book has three objectives: To familiarize students with the basic principles and methods associated with total quality and performance excellence; To show students how these principles and methods have been put into effect in a variety of organizations; and To illustrate the relationship between basic principles and the popular theories and models studied in management courses.
READING NOTES
《Quality and Performance Excellence: Management, Organization, and Strategy》读书笔记与读后感
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